Texas Consumer Notice
Access to Health Records & Consumer Complaints
Effective September 1, 2025, Texas Health & Safety Code §181.105 requires healthcare providers to make information available regarding requests for health records, licensing authorities, and consumer complaints.
Requesting Your Health Records
Clients of UpWord Counseling, PLLC may request copies of their health records by contacting our office.
Email: admin@upwordcounseling.com
Phone: (281) 900-8960
Mail or In Person: 1306 Kingwood Drive, Suite D
Kingwood, TX 77339
When requesting records, please include:
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Full Name
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Date of Birth
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Preferred Contact Information
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Dates of Service (if known)
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Preferred Delivery Method
Additional authorization or identity verification may be required before records are released.
Licensing Authority
Professional counselors in Texas are licensed and regulated by the:
Texas Behavioral Health Executive Council (BHEC)
333 Guadalupe Street, Suite 3-900
Austin, TX 78701
Phone: (512) 305-7700
Website:
If you have questions regarding licensure or wish to file a disciplinary complaint, you may contact BHEC directly.
Consumer Complaints
Consumers may file complaints regarding access to health records or privacy concerns with the:
Texas Office of the Attorney General – Consumer Protection Division
File a Consumer Complaint:
https://www.texasattorneygeneral.gov/consumer-protection/file-consumer-complaint
Questions?
If you have any questions regarding your records or this notice, please contact:
UpWord Counseling, PLLC
1306 Kingwood Drive, Suite D
Kingwood, TX 77339
Phone: (281) 900-8960
Email: admin@upwordcounseling.com